Shivam Bhatnagar believes in helping its customers as far as possible and has a liberal cancellation policy. Under this policy:

• Cancellations will be considered only if the request is made immediately after placing the order. However, if the order has been processed for shipping, the cancellation may not be entertained.
• Cancellation requests for perishable items like flowers and eatables are not accepted. However, a refund or replacement is possible if the product quality is proven to be poor.
• If you receive a damaged or defective item, report it to our Customer Service team within 15 days. The request will be reviewed by the merchant before approval.
• If the product received does not match the description or your expectations, notify our Customer Service team within 15 days for resolution.
• For products with a manufacturer’s warranty, complaints should be directed to the respective manufacturer.
• Approved refunds by Shivam Bhatnagar will be processed within 3-5 business days.

For any concerns or refund-related inquiries, please contact our Customer Service team.